Billing Policy FAQ
Billing Policy FAQ
At Best Remedy Urgent Care, we understand that navigating medical billing can sometimes be challenging and even overwhelming. That’s why we’ve put together this comprehensive guide to address your common questions and concerns. Our team is committed to providing you with transparency and support throughout the billing process, ensuring a seamless experience for all our valued patients at our urgent care clinic in Salisbury/Delmar, MD.
Please note the following:
If you have insurance, each patient and/or their guardian, is required to verify that Best Remedy participates with their insurance carrier. We encourage all patients to call their insurance carrier ahead of each visit to verify their eligibility and coverage.
If you have insurance, the rate of payment is determined through your insurance carrier. You must be able to provide a copy of your insurance card for processing at the time of your visit.
“I have questions about my bill. Who can I contact?”
If you have any questions regarding your bill, please reach out to our dedicated Billing Services team by calling 410-896-5550. Our representatives are available from 9am to 6pm EST, Monday to Friday, to assist you promptly and efficiently.
“I paid when I visited. Why am I receiving a bill?”
We require patients to pay a co-pay determined by their insurance carrier at the time of service. Should there be a percentage or readjustment from your carrier based on the visit this may change from the payment collected at the time of service. For inquiries about co-pay rates, we recommend contacting your insurance provider directly. Y
our billing statement will reflect fees associated with your visit after processing through your insurance, detailing any remaining financial responsibilities. If you feel there is a discrepancy please reach out to our office to review.
“When do I have to pay my bill?”
Information regarding payment due dates will be clearly specified on your billing statement. If you have any queries about your payment timeline, please contact our billing office.
“How will I be notified of a required payment?”
Once your insurance processes the claim, you will receive a text message and email notification regarding any outstanding payments due. If you suspect that you have an outstanding payment but have not received any notification from us, please let us know as soon as possible so we can verify your contact information.
“How can I pay my bill?”
At our urgent care clinic in Salisbury/Delmar, MD, we offer multiple convenient payment options for your ease. You can choose to pay using a credit card, HSA, or FSA card provided during your visit, pay online through our secure Patient Portal on our website, mail a check to the address on your bill, or visit our clinic in-person to settle any outstanding balances. At this time we do not accept payment over the phone.
We hope this Billing Policy FAQ page has addressed your questions and provided clarity on our payment processes at Best Remedy Urgent Care. Our goal is to ensure that your billing experience is transparent, simple, and stress-free. Should you have any further inquiries or require assistance, do not hesitate to contact our Billing Services team. Thank you for entrusting us with your healthcare needs in Salisbury/Delmar, MD!