Billing Policy FAQ

I have questions about my Bill who can I contact?

For questions about your bill please contact our Billing Services using the information below:

Bell MedEx Patient Help Desk

1-800-260-0232

Available 9am-6pm Mon/Friday EST

I paid when I visited why am I receiving a bill?

Time of Service / Co-pay

Best Remedy Urgent Care requires patients to pay a co-pay at the time of service as determined by their insurance carrier. We recommend contacting your insurance carrier for questions regarding the rates associated with co-pays under your insurance.

Billing Statement

Fees associated with your visit will be processed as a claim through your insurance provider. Once complete you will be provided a bill documenting your remaining financial responsibility after your insurance provider.

When do I have to pay my bill?

Information regarding payment due dates will be made available on your statement.

If you have questions regarding your payment due date please use the Patient Help Desk number above.

How will I be notified of a required payment?

After processing through your insurance carrier you will be sent a notice via text message to the number we have on file for you AND any email address we have on file for you.

How can I pay my bill?

Post Visit Card

If you provided a credit card, HSA, or FSA card during your visit with us, have opted-in to leave a card on, and have provided proper identification, we will charge the card you previously provided.

Online Payments

You will be able to make payments via the Online Patient Portal located at the top of our website https://bestremedyuc.com

Payment over the phone

You will be able to make a payment via phone using the number for our billing team.

In Person

You may pay outstanding patient responsibilities with a visit to our clinic location.